T&C’s

As well as being a B&B, Brook House still functions as a home so we have a few T&C’s below. Please read these carefully as once your reservation has been confirmed you will be bound by them.

Dogs

Archie and Atticus are our lovable family dogs, both very soft and great at cuddles. They are large breed dogs and Atticus loves making friends. If you are allergic to dogs or do not like dogs then please bear this in mind.

Cancelation Policy 

Each booking is extremely important but we understand that sometimes life gets in the way and plans change. A full refund will be given if we are notified of any cancelation 21 days before arrival. If we are informed of cancellation after this time the deposit is non refundable. If a deposit has not be taken, 25% of your stay will be charged to the card left at reservation. If cancelation is less than 7 days or a no-show the full amount of your stay will be payable. 

If we are the ones to cancel we will offer you the chance to rebook or will offer a full refund. 

In the event of a pandemic or another national lockdown we will offer the chance to change your date to accommodate the situation or a refund. 

Damage Policy 

We understand accidents happen however if the object or furnishing in question needs specialist cleaning or replacing we will invoice for the damage/ replacement. We will reserve the right to charge the card which was used at reservation. 

We ask any damage is brought to our attention as soon as possible and reserve the right to charge £50 to your card details left with us at reservation if any damage is not reported. 

Any items which are in your room on arrival including any towels, linen, dressing gowns and ornaments etc which are found to be missing after departure will be charged to your card unless returned to us within 7 days. 

Keys and Security 

Keys will be given on your arrival and must be returned to us on departure. If keys are not returned this will result in us having to change the locks. In this event the cost of changing the locks and replacement keys will be charge to the card details you left on reservation. 

Disabled Facilites 

Unfortunately due to the nature of the grounds of Brook House and the stairs required to access rooms, Brook House is not suitable for any guests who require wheelchair access. 

Unauthorised Guests 

Two of the rooms at Brook House have the space to be able to add an additional ‘put you up’ bed or cot. There is a small surcharge for the use of this facility. If unauthorised guests are found to be at in your room or anywhere at Brook House without prior notification and consent the unauthorised guest must leave immediately. A charge of £50 (or nights stay if they are found to be staying overnight) may be charged to the card left at reservation. Due to the Brook House being a home and current COVID-19 restrictions any unauthorised guests are STRICTLY forbidden. 

Smoking 

Brook House is strictly non-smoking (including e-cigarettes). Guests may smoke outside. 

Food and Drinks in Rooms 

We ask guests to be extremely careful when consuming any food or drink which is likely to stain (red wine for example). Any spillages must be reported immediately so we can try to remove the stain as soon as possible.  Any marks that cannot be removed by us or should the item need specialist cleaning or replacing this may be charged for.